Effect of Service Charge Administration on Occupants’ Satisfaction and Aesthetic Quality in Kaduna, Nigeria

Abstract

Service charge is essential for buildings to enable them recoup the return on investment, aesthetic quality, safety, satisfaction and durability amongst others, such that the property is kept in habitable condition at all times. However, prolong neglect and poor maintenance culture of property is manifesting in various degrees and majorly amidst public properties in Nigeria. Hence, this study investigated the effect of service charge administration on occupants’ satisfaction and aesthetic quality among multi tenanted office building in Kaduna with a view to ensuring effective service charge delivery. To achieve the goal, the study was handled statistically utilizing a descriptive and cross-sectional study design, as well as a survey method employing questionnaires as data collecting devices. The population for the study comprised of tenants of BOI Building and Turaki Ali House making up a sample frame of 222 tenants with a sample size of 160. Data collected were analyzed using Partial Least Square Structural Equation Modeling ...