New Public Management and institutional virality: the contribution of influence marketing to the adoption of e-services

Abstract

The digital transformation of public administration depends to a large extent on user acceptance of the digital services on offer. This study explores the determinants of intention to adopt public e-services through an integrated model mobilizing variables from the Technology Acceptance Model (TAM) and specific institutional dimensions. Using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method, a structural model was tested on a sample of 100 respondents. The results show that ease of use, source credibility and institutional virality have a significant and positive effect on adoption intention. On the other hand, perceived usefulness and subjective norms showed no positive effect, suggesting an appropriation dynamic influenced more by perceptions of reliability and institutional exemplarity than by classic dimensions of perceived performance. These results call for a rethinking of e-services communication and deployment strategies, with a focus on trust, fluid usage and institutional visibility.

Keywords: Adoption of public e-services TAM model PLS-SEM Institutional credibility Digital transformation.

Received Date: July 19, 2024                    

Accepted Date: August 11, 2024                   

Published Date: August 30, 2024

Available Online at https://www.ijsrisjournal.com/index.php/ojsfiles/article/view/409